Covid Response

North West Linux takes a broad to service continuity, including potential effects of an outbreak such as COVID-19. While there is currently no foreseen impact to cloud services and support, we wanted to provide some detail regarding our preparedness should the situation change.
Questions specific to COVID-19, we are providing an outline of key preparedness activities to ensure continued service delivery during this event. The three areas of focus during any situation that challenges normal operations are as follows:
• Impact to systems – does the event have a potential impact on our systems used to deliver and support customers?
• Impact to location – are the locations from which we deliver support services effected and what is our response?
• Impact to people – are we prepared? Should there be impact to the individuals responsible for delivering service to our customers?
Responses
Impact to systems – First and foremost there are no known impacts to our systems. Heightened awareness is in place for the following areas:
• Services and operations – All remote support services are continuing as normal; all staff are now working remotely from different locations. (From their individual homes.)
• Supporting systems – Each of our monitoring and remote support systems are cloud based and are not tied to a single geographic office location or internet connection.
Impact to location – Our services are designed for remote administration; these are maintainable from any locations our staff can work from, remote offices, mobile hotspots or from home.
• Security is still maintained without access to our office networks, for remote support we are using Team Viewer which is encrypted end to end, where direct network access is required, this will be via VPN.
• Employees responsible for managing the service all have access to all resources required to take action from home or the office, all employees are observing social distancing as per government guidelines.