Covid Response

This coronavirus company policy is subject to changes with the introduction of additional governmental guidelines.

This coronavirus policy applies to all of our employees who physically work in our office.

North West Linux Ltd understands the responsibility of being COVID secure and will take all appropriate steps to prevent spreading the virus.

While there is currently no foreseen impact to cloud services and support, we wanted to provide some detail regarding our preparedness should the situation change.

Questions specific to COVID-19, we are providing an outline of key preparedness activities to ensure continued service delivery during this event. The three areas of focus during any situation that challenges normal operations are as follows:

Impact to systems – does the event have a potential impact on our systems used to deliver and support customers?

First and foremost there are no known impacts to our systems. Heightened awareness is in place for the following areas:
• Services and operations – All remote support services are continuing as normal; all staff are now back in the office but have the facility to work from home if the situation arises.
• Supporting systems – Each of our monitoring and remote support systems are cloud based and are not tied to a single geographic office location or internet connection.

Impact to location – are the locations from which we deliver support services effected and what is our response?

Our services are designed for remote administration; these are maintainable from any location our staff can work from, remote offices, mobile hotspots or from home.

Security is still maintained without access to our office networks, for remote support we are using Team Viewer which is encrypted end to end, where direct network access is required, this will be via VPN.

Impact to people – are we prepared? Should there be impact to the individuals responsible for delivering service to our customers?

Employees responsible for managing the service all have access to all resources required to take action from home or the office, all employees are following the government guidelines.

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.