Quality Statement

Commitment to Quality
North West Linux is wholly committed to our quality policy which is in place to ensure our services always meet the requirements of our customers. North West Linux’s goal is to be the best I.T. solutions provider to the small/medium size business sector. To achieve this goal, we are committed to implementing, maintaining and continually assessing operational systems and processes.

Approach to Quality
North West Linux firmly believes in the concept of customer and supplier working together in pursuing this policy and in continually striving for improvements in service quality.
The Quality Policy is based on 3 fundamental principles:
1. Ensuring that we fully identify and conform to the needs of our customers.
2. Looking at our service provision processes, identifying the potential for errors and taking the necessary actions to eliminate them.
3. Everyone at North West Linux understanding how to do their job and doing it right first time.
To ensure that the policy is successfully implemented, staff are responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.
Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.

Responsibilities
These are outlined as follows:
• Responsibility for delivering quality services rests with everyone at North West Linux.
• Each Team Leader has responsibility for monitoring the quality of services for their area of the business.

Training & Support
We shall ensure that all North West Linux personnel understand and fully implement our Company’s policies and objectives and are able to perform their duties effectively through an ongoing training and development programme.
• North West Linux staff are given full training to ensure they can carry out all functions of their role.
• Annual appraisals are held for all staff to assess performance and identify training needs.
• All training needs identified, to ensure quality is maintained, are fed into an overall training plan and assessed and implemented, whilst considering any budgetary constraints.
• Objectives and action points are reviewed quarterly in 1:2:1 Clarity meetings with line managers.

Monitoring & Evaluation
North West Linux will constantly review and improve upon our services to ensure tasks are completed in the most cost effective and timely manner for the benefit of all our customers.
North West Linux achieves this by:
• Obtaining client feedback following the completion of each project.
• Closely monitoring our ad hoc compliments and complaints procedure.
• Quarterly management review meetings to assess and agree actions to amend and improve quality management system.